Terms and conditions

GENERAL TERMS AND CONDITIONS FOR E-SHOPS

These General Terms and Conditions ("T&Cs") govern the rights and obligations of you as the Buyer and us as the Seller within the framework of the contractual relationships concluded through the e-shop on the 636992.myshoptet.com Website (for the time being as temporary hosting).

All information about the processing of your personal data is contained in the Principles of Personal Data Processing, which you can find /podmienky-ochrany-osobnych-udajov/ here.

As you surely know, we mainly communicate remotely. Therefore, our agreement also uses means of distance communication that allow us to come to an agreement without the simultaneous physical presence of us and you.

If any part of the Terms and Conditions is contrary to what we mutually agreed upon during your purchase in our e-shop, that particular agreement will prevail over these Terms.

1. SOME DEFINITIONS
   • The price is the financial amount you pay for the goods;
   • The shipping price is the financial amount you pay for the delivery of the goods, including the price of their packaging;
   • The total price for the invoice is made up of prices and shipping prices;
   • VAT is a value added tax in accordance with current legislation;
   • E-Shop is an online store operated by Nami at the address iriansam.sk where the purchase of goods takes place;
   • The invoice is a tax document issued in accordance with the VAT Act for the total price;
   • We are IRIAN SAM s.r.o., with its registered office at Markušovská cesta 2995/8A, 052 01 Spišská Nová Ves, ID 50697170, registered in the Commercial Register of the District Court in Košice I., Section r.o., Insert No. 40655/V, e-mail eshop@iriansam.sk, telephone number + 421 908 713 150, legally called seller;
   • An order is your irrevocable offer to enter into a contract of sale with us;
   • Goods are all you can buy in the e-shop;
   • The User Account is an account created on the basis of the data provided by you, which allows the storage of the data entered and the storage of the history of the goods ordered and the contracts concluded;
   • You are a person who makes a purchase on our e-shop and is legally referred to as a buyer;
   • The contract is a sales contract concluded on the basis of a duly completed order through the e-shop and is concluded at the moment when you receive the order confirmation from us.
2. GENERAL PROVISIONS AND INSTRUCTIONS
   • The purchase of goods is possible only through the web interface of the e-shop.
   • When purchasing goods, it is your responsibility to provide us with all information correctly and truthfully. Therefore, we will consider the information you provide to us when ordering the goods to be accurate and true.
3. CONTRACT
   • The contract with us can be concluded in Slovak, English and German.
   • The contract is concluded at a distance via the e-shop, and the costs for the use of the means of distance communication are borne by you. However, these costs are in no way different from the basic rate you pay for the use of these means (i.e. in particular for internet access), so you do not have to expect any additional costs charged by us beyond the total price. By submitting an order, you agree to the use of remote means of communication.
   • In order for us to conclude the contract, it is necessary for you to create an order proposal in the e-shop. This proposal must contain the following information:
     1. information about purchased goods (in the e-shop, indicate the goods you are interested in using the "Add to cart" button);
     2. information about the price, the shipping price, VAT, the method of payment of the total price and the desired method of delivery of the goods; This information is entered in the e-shop interface when creating the order proposal, while the information about the price, shipping price, VAT and total price is automatically provided on the basis of the goods you have selected and the method of their delivery;
     3. Your identification data used to enable us to deliver the goods, in particular in the scope of name, surname, delivery address, telephone number and e-mail address;
   • During the creation of the purchase order proposal, you can change the data and check it until it is created. After you have completed the check by clicking on the "Order with obligation to pay" button, create the order. However, before clicking on the button, you must confirm that you have familiarized yourself with and accepted these terms and conditions, otherwise it will not be possible to create an order. A checkbox is used for confirmation and consent. After clicking the button "Order with obligation to pay", all completed information will be sent directly to us.
   • We will confirm your order to you as soon as possible after it has been delivered to us by sending a message to your email address provided in the order. The confirmation will contain a summary of the order and these Terms and Conditions. The confirmation of the order by us leads to the conclusion of a contract between us and you. The general terms and conditions in force at the time of the order are an integral part of the contract.
   • There may also be instances where we are unable to confirm your order. These include, but are not limited to, situations where the Goods are not available or cases where you order a greater number of Goods than is permitted by us. However, we will always inform you in advance about the maximum number of goods in the e-shop, and this should not surprise you. In the event that there is a reason why we are unable to confirm the order, we will contact you and provide you with an offer to conclude the contract in a modified form compared to the order. In this case, the contract is concluded at the moment you confirm our offer.
   • In the event that a manifestly incorrect price is indicated in the e-shop or in the order proposal, mainly due to a technical error, we are not obliged to deliver the goods to you at this price, even if you have received an order confirmation and thus the contract has been concluded. In such a situation, we will contact you immediately and send you an offer to enter into a new contract in a different form compared to the order. In this case, a new contract will be concluded at the moment you confirm our offer. If you do not confirm our offer within 3 days after sending, we are entitled to withdraw from the concluded contract. An obvious error in the price exists, for example, if the price does not correspond to the usual price at other sellers or is missing or if there is an additional digit.
   • In case of conclusion of the contract, you are obliged to pay the total price.
   • If you have a user account, you can use it to place an order. In this case, too, you are obliged to check the accuracy, truthfulness and completeness of the pre-filled data. However, the method of creating an order is the same as for a buyer without a user account, but the advantage is that it is not necessary to enter your identification data repeatedly.
   • In some cases, we allow you to use a discount for the purchase of goods. In order to apply a discount, it is necessary to enter the details of this discount in a predefined field within the order proposal. If you do, the goods will be provided to you at a discount.
4. USER ACCOUNT
   • On the basis of your registration in the e-shop, you can access your user account.
   • When registering a user account, it is your responsibility to provide all the data entered correctly and truthfully and to update it in the event of a change.
   • Access to the user account is secured by a username and password. It is your duty to maintain confidentiality about these login details and not to make these data available to anyone. In the event that they are misused, we are not responsible for this.
   • The user account is personal and you are therefore not authorized to allow its use by third parties.
   • We may terminate your user account, in particular if you do not use it for more than one year or if you breach your obligations under the Agreement.
   • The user account may not be available around the clock, especially with regard to the necessary maintenance of hardware and software equipment.
5. TERMS OF PRICE AND PAYMENT, RETENTION OF TITLE
   • The price is always indicated in the e-shop, in the order proposal and in the contract. In the event of a discrepancy between the price indicated for the goods in the e-shop and the price indicated in the order proposal, the price indicated in the order proposal will apply, which will always be the same as the price in the contract. As part of the order proposal, the shipping price or conditions will also be indicated if shipping is free.
   • The total price includes VAT, including all fees established by special legislation.
   • We will ask you to pay the total price after the conclusion of the contract and before handing over the goods. You can pay the total price in the following ways:
     1. By bank transfer. We will send you payment information in the order confirmation. If you pay by bank transfer, the total price is payable within 3 days.
     2. Online by card. In this case, the payment will be made through the shoptet payment gateway, and the payment will be subject to the terms and conditions of that payment gateway, which are available at shoptedpay.com. In the case of online card payment, the total price must be paid within ???? PLEASE EXPLAIN.
     3. Collect on delivery. In such a case, payment will be made upon delivery of the goods, as opposed to handing over the goods. In the case of payment by cash on delivery, the total price is to be paid upon receipt of the goods.
     4. In cash upon personal pick-up. It is possible to pay for the goods in cash in case of receipt at our house. In the case of cash payment for personal collection, the total price is payable upon receipt of the goods.
   • The invoice will be issued electronically after payment of the total price and will be sent to the e-mail address provided in the order. The invoice is also physically attached to the goods and is available in the user account if you have one set up.
   • Title to the Goods does not pass to you until you have paid the full price and taken possession of the Goods. In case of payment by bank transfer, the total price will be paid by credit to our account, in other cases it will be paid at the time of payment.
6. DELIVERY OF THE GOODS, TRANSFER OF RISK OF ACCIDENTAL LOSS AND ACCIDENTAL DETERIORATION OF THE PURCHASED ITEM
   • The goods will be delivered to you in the manner you choose, where you can choose from the following options:
     1. Persönliche Abholung in unserem Betrieb IRIAN SAM s.r.o., Markušovská cesta 2995/8A, 052 01, Spišská Nová Ves
     2. Personal pick-up at the delivery points;
     3. Delivery by transport companies GLS, SPS, Slovenská pošta, DHL.
   • The goods can be delivered worldwide.
   • We are obliged to deliver the goods to you without undue delay, but no later than within 30 days of the conclusion of the contract. During the performance of the contract, such facts may arise that affect the delivery date of the goods ordered by you. We will inform you immediately by e-mail about the change in the delivery date and the new expected delivery date of the ordered goods, whereby your right to withdraw from the contract will not be affected. Our notice of the new delivery date of the goods will also include our request to you to express whether you insist on the delivery of the goods you have ordered on the new date. In case of personal collection at the company, we will always inform you by e-mail about the possibility of picking up the goods.
   • If you take delivery of the goods from the carrier, it is your responsibility to check the integrity of the packaging of the goods and to notify the carrier and us immediately in case of damage. In the event that the packaging has been damaged, indicating unauthorized handling and entry into the shipment, it is not your duty to take over the goods from the carrier.
   • You are obliged to take delivery of the goods at the agreed place and time. If you do not take delivery of the delivered goods in accordance with the preceding sentence, we will inform you by email where you can pick up the goods, including the deadline for receiving them, or we will re-deliver the goods to you at your written request, which is no later than 14 days after the time you should have taken delivery of the goods. and you agree to pay us all costs associated with the re-delivery of the goods. In the event that you breach our obligation to take delivery of the Goods, except in the cases set out in clause 6.4 of these Terms and Conditions, this will not result in a breach of our obligation to deliver the Goods to you. At the same time, the fact that you do not take delivery of the goods does not constitute a withdrawal from the agreement between us and you. If you do not take delivery of the goods within the grace period, we have the right to withdraw from the contract due to your material breach of contract. If we decide to exercise this right, the revocation will take effect on the day we notify you of such revocation. Withdrawal from the contract does not affect the right to compensation for the damage incurred in the amount of the actual cost of the attempted delivery of the goods or to any other claim for damages, if any.
   • If, for reasons arising from your reasons, the goods are delivered repeatedly or in a manner other than that agreed in the contract, you are obliged to reimburse us for the costs associated with such repeated delivery. The payment details for the payment of these costs will be sent to your e-mail address provided in the contract and are due within 14 days of receipt of the e-mail.
   • The risk of damage to the goods passes to you the moment you take them over. If you do not take delivery of the goods, unless this is done in accordance with Art. 4 In these terms and conditions, the risk of accidental loss and accidental deterioration of the goods passes to you at the moment when you had the opportunity to take over, but for reasons for which you are responsible, the acceptance did not take place. The transfer of the risk of accidental loss and accidental deterioration of the goods means that from that moment on you bear all the consequences associated with the loss, destruction, damage or deterioration of the goods.
7. RIGHTS ARISING FROM LIABILITY FOR DEFECTS
   • Introductory provision on liability for defects
     • We undertake to deliver the goods to you in the required quality, quantity and without defects.
     • We are responsible for any defects that the goods have upon receipt. In the case of used goods, we are not liable for defects caused by their use or wear and tear. For goods sold at a lower price, we will not be liable for defects for which a lower price has been negotiated.
     • The general warranty period is 24 months. The warranty period begins from the time you receive the goods.
     • If the goods are exchanged, the warranty period starts again from the date of receipt of the new goods from you.
     • Your rights arising from liability for defects in the goods to which the warranty period applies expire if you do not exercise them within the warranty period. However, the rights arising from liability for defects in perishable goods must be exercised no later than the day after purchase, otherwise your rights will expire.
   • We warrant that at the time of the transfer, the risk of accidental loss and accidental deterioration of the goods in accordance with Art. 7 The goods are free of defects, in particular:
     1. has characteristics that we have agreed with you and, unless expressly agreed, those that we have indicated in the description of the goods or that may be expected based on the nature of the goods;
     2. is suitable for the purposes specified by us or customary for goods of this kind;
     3. corresponds to the nature or design of the agreed sample, if the quality or finish has been determined in accordance with the design;
     4. it is in the right quantity and weight;
     5. complies with the requirements imposed on it by specific legislation;
     6. is not encumbered by the rights of third parties.
   • Conditions for exercising the right to liability for defects (complaints)
     • If the goods are delivered to you in damaged or damaged packaging, or if the shipment is obviously too light, we ask that you do not accept these goods from the carrier and notify us immediately by calling 0908 713 150 or emailing eshop@iriansam.sk.In the event of obvious defects (e.g. mechanical damage), you are obliged to report them immediately in the manner specified in section 7.4.1. A subsequent complaint due to obvious defects of the goods, including a defect consisting in the incompleteness of the goods, will not be taken into account by us.
     • You are obliged to assert the right to liability for other defects (hidden defects) in accordance with paragraph 7.4.1. immediately after you have discovered the defect in the goods, but no later than the expiry of the warranty period.
     • The warranty applies only to manufacturing defects of the goods and defects caused by mechanical damage. You cannot exercise the right to liability for defects, in particular defects caused by wear and tear, mechanical damage, use of the goods in unsuitable conditions, etc.
     • You are not entitled to assert the right to liability for defects if you knew of the defect before taking delivery of the goods or if we have warned you about it or if you have been granted a reasonable discount on the price of the goods for this reason.
   • Exercising the right to liability for damages (complaints)
     • In the event that the goods have a defect, in particular if one of the requirements of Art. 2, you can inform us of such a defect and exercise the rights arising from liability for defects (i.e. claim the goods) by sending an e-mail or letter to our addresses provided next to our identification data or in person at our office. For complaints, you can also use the sample form provided by Our Party, which consists of the following elements: Appendix 1 Conditions.
     • In particular, in your notice of complaint, indicate a description of the defect in the goods and your identification data, including the e-mail address to which you would like to receive notification of the manner in which the complaint will be processed, and also indicate which of the claims referred to in point 7.5.4 arise from the liability for defects. until 7.5.8. that you are following.
     • When you make a claim, you also provide us with proof of purchase of the goods (invoice) to prove the purchase from us, otherwise we are not obliged to accept your claim.
     • The date of initiation of the complaint procedure is considered to be the day of delivery of the defective goods together with the relevant documents (in accordance with section 7.4.3). If your statement filing a complaint is incomplete (in particular illegible, unclear, incomprehensible, does not contain the required documents, etc.), we will ask you to complete the complaint submitted in writing, in particular by e-mail. In this case, the complaint procedure begins on the day of delivery of your amended submission.
     • If you submit the complaint within the meaning of Section 7.4.4 of this Article without undue delay, but no later than within 10 days from the date of receipt of our request pursuant to Section 7.4.4 of this Article, we will consider your submission to be unfounded.
   • Handling of complaints
     • On the basis of your decision on which rights you wish to exercise pursuant to Sections 622 and 623 of Act No. 40/1964 Coll. of the Civil Code, as amended by subsequent provisions (hereinafter referred to as the "Civil Code") (hereinafter referred to as the "Civil Code") (see points 7.5.4 to 7.5.8), we will determine the method of processing the complaint without undue delay, in complex cases no later than 3 working days from the date of your complaint. In justified cases, in particular if a complex technical assessment of the condition of the goods is required, no later than 30 days from the date of your complaint.
     • After we have determined the way in which the complaint will be handled, we will deal with the complaint immediately, in justified cases we may also process the complaint later; However, the complaint must not last longer than 30 days from the date the complaint is filed. After the expiry of the deadline for dealing with the complaint, you have the right to withdraw from the contract or exchange the goods for new goods, if possible.
     • We are obliged to provide you with a written document no later than 30 days after the date of the complaint that the complaint has been dealt with and to inform you by email of its settlement. If the claim is accepted, we will send you the repaired goods or exchange the goods for new goods or refund the price of the goods paid, unless we agree otherwise.
     • If it is a defect that we can remedy, you have the right to have the defect remedied free of charge, in a timely and orderly manner. We will remedy the defect of the goods immediately.
     • Instead of remedying the defect, you may request the replacement of the goods or, if the defect affects only part of the goods, the replacement of that part if this does not cause us disproportionate costs in terms of the price of the goods or the seriousness of the defect.
     • Instead of remedying the defect of the goods, we can always replace the defective goods with a defect-free one if this does not cause you serious difficulties.
     • If it is a defect in the goods that cannot be remedied and which prevents you from properly using the goods as defect-free goods, you have the right to exchange the goods or withdraw from the contract. You have the same rights if the defects are remediable, but you are unable to use the goods properly due to the recurrence of the defect after repair or due to a larger number of defects.
     • In the case of other defects that cannot be remedied, you are entitled to a reasonable discount on the price of the goods.
     • We will settle the complaint by handing over the repaired goods, exchanging the goods, returning the price of the goods, paying a reasonable discount on the price of the goods, a written request to take over the service (of the goods) or justifiably refusing the complaint.
   • The exercise of rights arising from liability for defects and complaints of goods is governed by the provisions of Sections 619 et seq. of the Civil Code, Act No. 250/2007 Coll. on Consumer Protection and on Amendment of the Act of the Slovak National Council No. 372/1990 Coll. on Criminal Offences, as amended (hereinafter referred to as the "Consumer Protection Act"), and Act No. 102/2014 Coll.  on consumer protection in the sale of goods or in the provision of services under a distance contract or a contract concluded outside the seller's business premises, as well as on amendments and additions to certain laws, as amended from time to time (hereinafter referred to as the "Distance Consumer Protection Act").
   • If you make a claim for the goods:

 

1. For the first 12 months after the purchase of the goods, we can only reject your claim on the basis of an expert opinion; Regardless of the outcome of the appraisal, we will not require you to pay the costs of the appraisal or any other costs related to the appraisal. We will provide you with a copy of the expert opinion justifying the rejection of the complaint no later than 14 days after the date of settlement of the complaint.
2. After 12 months have elapsed from the date of purchase and after we have rejected such a claim, we will indicate in the proof of complaint settlement to whom you can send the goods for expert appraisal. If you send the goods to the designated person for appraisal, the costs of the appraisal and any other related intentional costs will be borne by us, regardless of the outcome of the appraisal. If you prove our liability for defects in the goods by an expert opinion, you can resubmit the claim; The warranty period does not expire during the appraisal. We are obliged to reimburse you within 14 days from the date of resubmission of the complaint for all costs incurred for the assessment as well as any costs incurred in connection therewith. A resubmitted application cannot be rejected.
   • If you are an entrepreneur, it is your duty to report and report the defect immediately after you could have discovered it, but no later than 3 days after receipt of the goods.
   • If you are a consumer, you have the right to exercise your rights arising from liability for defects that occur in consumer goods within 24 months of receipt of the goods.
   • We have duly informed you of your rights under Sections 622 and 623 of Act No. 40/1964 Coll. of the Civil Code. By concluding the contract, you confirm that you have had the opportunity to read the terms and conditions of the complaint for the goods.

 

8. WITHDRAWAL FROM THE CONTRACT
   • The withdrawal from the contract, i.e. the termination of the contractual relationship between us and you from the beginning, may take place for the reasons and modalities indicated in this article or in other provisions of the General Terms and Conditions in which the possibility of withdrawal is expressly indicated.
   • If you are a consumer, i.e. a person who buys the goods outside of your business activity, you have the right to withdraw from the contract within 14 days from the date of delivery of the goods without giving reasons, in accordance with the provisions of Section 7 of the Distance Consumer Protection Act. In the event that we have entered into a contract for several types of goods or the delivery of several parts of the goods, this period does not begin to run until the day of delivery of the last part of the goods, and in the event that we have entered into a contract on the basis of which we deliver the goods to you on a regular and repeated basis, It starts running on the day the first delivery is made. You may withdraw from the contract by any verifiable means (in particular, by sending an email or letter to our addresses listed next to our identification data). For the revocation, you can also use the sample form provided by us, which  forms Appendix No. 2 of the General Terms and Conditions.
   • However, even as a consumer, you cannot withdraw from the contract if the subject matter of the contract:
     1. the sale of goods, the price of which depends on price developments on the financial market, which we cannot influence and which may occur during the withdrawal period;
     2. the sale of alcoholic beverages, the price of which was agreed at the time of concluding the contract, while their delivery can take place after 30 days at the earliest, and their price depends on the price development on the market, which we cannot influence;
     3. the sale of goods that have been made to your specific requirements, that have been made specifically for you, or goods that are specifically intended for a consumer;
     4. the sale of goods subject to rapid deterioration or perishability and goods that have been inseparably mixed together after delivery;
     5. the sale of goods packaged in protective packaging that is not suitable for return for reasons of health protection or hygiene and the protective packaging of which has been damaged after delivery;
     6. the sale of phonograms, video recordings, phonograms or computer software sold in protective packaging where the original packaging has been damaged;
     7. the sale of periodicals, with the exception of sales under a subscription contract, and the sale of books that do not come in protective packaging;
     8. Provision of electronic content, if it has not been delivered on a physical medium and has been delivered with your prior express consent before the expiry of the withdrawal period, and We have informed you that you do not have the right to withdraw from the contract.
   • Revocation period pursuant to Art. 2 The Terms and Conditions shall be deemed to be maintained if, in the course of the Terms and Conditions, you send us a notice that you are withdrawing from the Contract.
   • In case of withdrawal from the contract, the price will be refunded to you within 14 days from the date of entry into force of the withdrawal to the account from which it was credited or to the account chosen in the withdrawal. However, the amount will not be refunded until you return the goods to us or prove that they have been returned to us. Please return the goods to us clean, if possible also in the original packaging.
   • In the event of withdrawal from the contract pursuant to Art. 2 You are obliged to send the goods to us within 14 days of withdrawal, to hand over the goods to us or to a person authorised by us to take delivery of the goods, while you bear the costs of returning the goods to us. This does not apply if we agree to collect the goods in person or through a person authorised by us. The deadline is met if the goods have been handed over for transport no later than the last day of the deadline. You, on the other hand, are entitled to a refund of the shipping price, but only in the amount corresponding to the cheapest method of delivery of the goods offered by us for the delivery of the goods.
   • You will be liable for damage in cases where the goods are damaged by your handling of them, which is not necessary in view of their nature and characteristics. In this case, we will charge you for the damage caused after the goods were returned to us and the due date of the invoice amount is 14 days.
   • We are entitled to withdraw from the contract due to out of stock, unavailability of the goods or if the manufacturer, importer or supplier of the goods agreed in the contract has interrupted production or made significant changes which make it impossible to fulfil our obligations under the contract or for reasons of force majeure, or if, even in spite of all our efforts that may reasonably be required of us, we will not be able to deliver the goods to you within the time limit set out in these Terms. In these cases, we are obliged to inform you immediately of this fact and to refund you the total price already paid for the goods within 14 days from the date of the notification of withdrawal. We will refund you the total price paid for the Goods in the same manner as you paid the total price, without prejudice to the right to agree with you on another refund method if you are not charged any additional fees in this regard.
   • We are entitled to withdraw from the contract even if you have not taken delivery of the goods within 5 working days from the date on which you were obliged to take delivery of the goods.
9. SUBMISSION OF COMPLAINTS AND GRIEVANCES
   • As a consumer, you have the right to send suggestions and complaints in writing by e-mail to the following address: company@iriansam.sk.
   • We will notify you of the evaluation of the proposal or complaint by email sent to your email address.
   • The supervisory authority is the Slovak Trade Inspectorate (SOI), SOI Inspectorate for the Košice Region, with its registered office at Vrátna 3, P.O. Box A-35, 04065 Košice 1, tel. 055/7290705.
   • If you are not satisfied with the handling of your complaint or complaint, you can also submit a request for access electronically through the platform available on https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi's website.
10. ALTERNATIVE DISPUTE RESOLUTION WITH CONSUMERS
    • You have the right to contact us with a request for redress by sending an email to the following address: company@iriansam.sk if you are not satisfied with the way we have dealt with your complaint or if you believe that we have violated your rights. If we respond negatively to your request or do not respond to it within 30 days of it being sent, you have the right to submit a request for the initiation of an alternative dispute resolution body (hereinafter referred to as the "Subject") in accordance with Act No. 391/2015 Coll. on Alternative Dispute Resolution of Consumer Disputes and on Amendments to Certain Acts, as amended from time to time (hereinafter referred to as the "Act on Alternative Dispute Resolution of Consumer Disputes"). Dispute Resolution').
    • The subjects are bodies and authorized legal entities pursuant to Section 3 of the Act on Alternative Dispute Resolution, the list of which is published on the website of the Ministry of Economy of the Slovak Republic. https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1.
    • You may submit your application in the manner specified in Section 12 of the Alternative Dispute Resolution Act.
    • In addition, you have the right to initiate an out-of-court dispute resolution online through the ODR platform available on the https://ec.europa.eu/commission/presscorner/detail/sk/IP_16_297's website . https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK.
11. FINAL PROVISIONS
    • We will send you all written correspondence by e-mail. Our email address is listed in our identification data. We will send correspondence to your email address specified in the contract, user account or through which you have contacted us.
    • The contract can only be changed on the basis of our written agreement. However, we are entitled to amend and amend these Terms and Conditions, and this change will not affect any contracts that have already been concluded, but only contracts concluded after the effective date of such amendment. However, we will only notify you of the change if you have created a user account (so that you have this information when you order new goods, but the change does not create a right of termination as we do not have a contract in place that can be terminated), or if the contract requires us to deliver the goods to you on a regular and repeated basis. We will send you information about the change to your email address at least 14 days prior to the change becoming effective. If we do not receive from you the termination of the concluded contract for regular and repeated deliveries of goods within 14 days of the date of dispatch of the notice of the change, the new terms will become part of our contract and will apply to the next delivery of the goods after the date of the effective date of the change. The notice period is 2 months.
    • In the event of force majeure or unforeseeable events (natural disasters, pandemics, business interruptions, failures of subcontractors, etc.), we will not be liable for damages caused by or in connection with cases of force majeure or unforeseeable events, and if this situation lasts longer than 10 days, we and you have the right to withdraw from the contract.
    • In the appendix to the General Terms and Conditions, you will find a sample complaint form and a sample withdrawal form.
    • The contract, including the terms and conditions, is archived electronically with us, but is not accessible to you. However, you will always receive these terms and conditions and order confirmations with a summary of the order by e-mail and therefore you will always have access to the contract even without our involvement. We recommend that you keep the order confirmation and the terms and conditions at all times.
    • Our activities are not subject to codes of conduct in accordance with Section 3 (1) (n) of the Act on Consumer Protection at a Distance.
    • These Terms and Conditions come into force on 20.2.2024

 

 

APPENDIX NO. 1 - COMPLAINT FORM

Receiver:                                   IRIAN SAM s.r.o., Markušovská cesta 2995/8A, 052 01. Spišská Nová Ves

Making a complaint

Salutation, first name and last name:
Adresse Bydlice:
E-mail address:
Order and invoice number:
Date of order:
Date of receipt of goods:
Goods complained about (name and code):
Description and scope of product defects:
As a customer of the seller, I request that my complaint be dealt with as follows:
I want to transfer the money back to a bank account (IBAN)

 

Cultivation:

Date:

Signature:

APPENDIX NO. 2 - FORM FOR WITHDRAWAL FROM THE CONTRACT

Receiver:                IRIAN SAM s.r.o., Markušovská cesta 2995/8A, 052 01. Spišská Nová Ves

I hereby declare that in accordance with Act No. 102/2014 Coll. on consumer protection in the sale of goods or in the provision of services under a distance contract or a contract concluded outside the seller's business premises, as well as on amendments and additions to certain laws, as amended from time to time (hereinafter referred to as the "Distance Consumer Protection Act") I withdraw from the contract:

Salutation, first name and last name:
Address:
E-mail address:
Order and invoice number:
Date of order:
Date of receipt of goods:
Goods I return (name and code):
Reason for return:
Method of recovery of funds received:
I want to transfer the money back to a bank account (IBAN)

 

 

Warning to the consumer: Pursuant to Section 10(4) of the Consumer Protection Act on distance selling, the seller is entitled to require the consumer to compensate the consumer for the reduction in the value of the goods resulting from such handling of the goods that goes beyond the treatment necessary to establish the characteristics and functioning of the goods.

Date:

Signature:

 

 

 

 

 

 

 

 

 

 

If you do not allow the creation of a user account, you must delete this provision. If you only allow the purchase to registered users, a further adjustment of the T&Cs is required.